Privacy Policy

Last Updated: 26/09/25

Welcome to Total Marbles (“we”, “us”, “our”), a subsidiary of Total Sales & Services (Pvt) Ltd (TSSL). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, interact with our services, or contact us.

1. Information We Collect

We may collect the following personal and non-personal data:

Personal Information: Name, email address, phone number, company name, address when you send inquiries, request quotes, or subscribe to updates.
Business/Trade Information: Order details, trade documentation, shipping address, customs information (for exports).
Technical and Usage Data: IP address, browser type, device type, pages visited, time spent, referring & exit pages, via analytics tools (e.g. Google Analytics).
Cookies & Tracking Data: Use of cookies, web beacons, and similar tracking technologies to improve user experience.

2. How We Use Your Data

We use collected data for:

Responding to your inquiries, providing quotations, and fulfilling orders.
Managing client relationships and communications.
Improving our website, products, and services.
Complying with legal, tax, and export regulations.
Sending promotional content or newsletters only if you opt in.

3. Sharing & Disclosure

We do not sell or rent your personal data. We may share your data with:

Parent Company / TSSL for coordination and administrative purposes.
Trusted Service Providers: shipping/logistics partners, customs brokers, web hosts, IT support, payment processors.
Legal & Regulatory Authorities, when required by law or court orders.
Automated Spam Detection Services that process comments or inquiries to prevent abuse.

4. Data Retention

We will retain your personal data for as long as necessary for the purposes described above, or as required by law. In general, inquiry/quote data is retained 6 to 12 months, while order records and export documentation may be retained longer (often per tax or trade law requirements).

5. Your Rights

As a user, you have the following rights:

Request a copy of personal data held about you.
Request correction or updating of inaccurate data.
Request deletion of your data (subject to legal retention obligations).
Withdraw consent for communications or marketing at any time.
Object to processing where lawful basis allows.

6. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience, analyze site traffic, and manage functionality. You can disable cookies in your browser settings, but that may limit some features.

7. Security

We implement technical and organizational measures (SSL encryption, restricted access, regular backups, security audits) to protect your data from unauthorized access, disclosure, alteration, or destruction.

8. International Transfers

Since we deal in exports, your data may be transferred across borders (e.g. between Pakistan and destination countries). We ensure appropriate safeguards per applicable data protection laws.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

10. Changes to Policy

We may update this Privacy Policy from time to time. The revised version will be posted here with a “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or your data, contact:

Total Marbles
📍 72-West, 3rd Floor, Benazir Plaza, Block H, Jinnah Avenue, Blue Area, Islamabad
📞 +92-3333946105 / +92-3009226469
✉️ info@tssl.com